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FAQs

If you can’t find the answer to your questions here, please contact us and we will be in touch with you shortly.

What are your payment methods?
We accept payment by Credit Card. We use NAB (National Australia Bank) Transact to capture your credit card information and then NAB posts the details over a secure connection to the NAB Transact Payment Gateway for authorisation. The authorisation response is then returned over the same secure connection. We do not store your credit card details. It makes payments very easy for our customers while at the same time providing the highest security and peace of mind for them.
How much does shipping cost and now long does it take?
Standard parcel post is $10 and takes 5-10 business days. Express post is $15 and takes 1-3 business days. If you would like signature on delivery this is an extra $3.
Will my package be left at my house if I am not home?
Yes, normally Australia Post will leave your package in a safe place at your house if you are not home. If you do not want your package left at your house, then choose the “signature on delivery option” at checkout.
Where do you manufacture and store the supplements?
Our products are created, packaged and stored in our very own brand new production facility in Western Australia which is operated at the highest standards. We are fully licensed to process Supplements, Health Foods and Sports Foods by the WA Food Authority. This means we are rigorously audited to make sure we comply with the Australian food standards and have a complete food safety program in place. We have received the highest possible rating at every audit and inspection. All this ensures we deliver only the highest quality products and the lowest prices.
Where do you source your supplement powders from?
We take our supplement quality very seriously and are proud of our supplement powders. We have spent countless hours refining our supplier list to ensure we only supply our customers the highest quality ingredients. Our supplement powders are imported from the best suppliers around the globe and the majority are from suppliers in the USA, Australia and the UK where they have undergone extensive testing to ensure purity and quality. We also have a quality control procedures in place to ensure quality is maintained at all times.
Do you sell your Supplement Powders in larger sizes?
Yes, if you are after a larger size of one of our powders but the item is not listed on our website, please contact us as we will be happy to organise larger sizes for you.
Do you offer contract manufacturing services or wholesale services?
Yes, we certainly do. We have been assisting our customers create their own supplements and supplement brands on a large commercial scale for over 3 years. We have the ability to manufacture supplements for you in our Production Facility on a large scale, low-cost basis. Minimum order amounts do apply. Whether you are a Personal Trainer looking to supply your own brand to your clients or an entrepreneur starting a new business venture. Please contact us for a confidential discussion of your creation.

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