White Label Terms & Conditions

CYOS Canning Vale WA Facility
CYOS is registered with the City of Canning in Western Australia as a Food Business, specialising in Foods, Sports Foods, Health Foods and Food Supplements. CYOS can manufacture food products, sports foods, health foods, food supplements and products for research purposes. The CYOS WA production facility is a FoodSafe­® compliant facility and regulated by the Food Standards Australia New Zealand (FSANZ) which is an independent statutory agency established by the Food Standards Australia New Zealand Act 1991. The CYOS Canning Vale WA facility is not registered with the Therapeutic Goods Administration (TGA) and therefore cannot manufacture medicines. Any product manufactured in the CYOS Canning Vale WA facility cannot be listed with the TGA. If you would like to have a product manufactured as a medicine and would like to have it listed with the TGA then we can organise to have your product manufactured in one of our third-party affiliate facilities who are registered with the TGA.

Label Colour 
CYOS uses a digital label printer the prints in CMYK. The colour displayed on a digital device such as (but not limited to) a computer, phone, tablet  and the colour that is printed may vary slightly. CYOS takes no responsibility for the colour variation that may occur on the label printing. Any change of mind by the customer due to colour variation will be at the cost of the customer. If the labels need to be reprinted additional fees will be incurred with the amount decided by CYOS depending on the stage of production.

Using a Pre-Made Label Design
It is the customer’s responsibility to ensure that the logo is of a high quality and correct size to ensure a clear print. Any altered text needs to be correct and without any misleading information. If the labels need to be reprinted additional fees will be incurred with the amount decided by CYOS depending on the stage of production.

Providing your own Labels
If you choose to provide your own label you will be required to upload your complete label via this instructions on the website. You will need to ensure all the information (text) for your label such as (but not limited to) serving size, warnings, nutritional information, servings per package is included. It is the customer’s responsibility to ensure that the label has been created correctly to ensure there the label is clear with no errors such as but not limited to spelling and grammar. CYOS takes no responsibility for any of the information on the label as well as poor quality or low resolution labels due to design error. If the labels need to be reprinted additional fees will be incurred with the amount decided by CYOS depending on the stage of production.

Label Content (Providing your own labels)
CYOS does not provide advice on content for your label. We can provide a graphic design service and logo service only. We can provide you with examples of other labels currently in the marketplace that may be similar to your product however we are not responsible for the final label content and regulatory compliance.

Time Frames for White Label Manufacturing and Postage
If you are having a White Label product manufactured in our (CYOS) Canning Vale food facility then the usual time for production is estimated at 2 to 4 weeks. Please note: we (CYOS) reserves the right to increase or decrease all time frames if we deem it necessary. For example, this can happen if there is a global shortage of a particular ingredient and it is not available or if there is a delay in shipping of ingredients to us. However, we will always endeavour to work with you to complete your manufacturing as soon as is reasonably possible.

Regulatory Information
CYOS can provide you with the general regulatory information and where to access regulatory information, however, CYOS cannot provide regulatory advice as it relates to your product.

Marketing and Sales
CYOS intends the products to be sold as a food in line with the Food Standards Australia New Zealand where therapeutic claims are not made.  CYOS takes no responsibility for any marketing, advertising or claims made by the customer on the purchased products.